Customer Process Manager(TM) provides intelligence capabilities to handle critical customer service challenges on platform capable of scaling to tens of thousands of users and tens of millions of daily business operations. Packaged features drive customer interactions based on enterprise intentions as well as automate and orchestrate service requests across departments and communication channels. Software supports complex growth and compliance needs of enterprises.

Pegasystems (NASDAQ:PEGA) today announced its SmartBPM(TM) alternative, Pegasystems' Customer Process Manager(TM) (CPM) framework, to the uncertainties arising from the acquisition of Siebel by Oracle Corporation.

"We know the confusion and uncertainty which can arise when one giant software vendor acquires another, and we stand ready to quickly address the needs of companies caught in the middle," said Jay Sherry, VP Marketing and BPM Solution Development. "We have delivered market-leading Customer Process Management software since 1983, and offer not only operational excellence, but also an experienced support organization dedicated to customer success. Organizations have preferred Pegasystems customer service solutions over traditional CRM applications because of our powerful combination of rules and process management capabilities that enable quick implementation (as little as 90 days), rapid integration with legacy environments and one-and-done automation. CPM can also be used to augment existing CRM installations for customers interested in extending their existing capabilities."